Diver training courses are meant to be fun and enjoyable for all concerned (both students and instructors), but like any form of learning, you will need to invest some time and effort reading, studying and also completing assigned tasks. These terms and conditions between you the student and the Wrecks and Reefs instructional team, regarding our mutual responsibilities in diving programmes form this learning agreement. Student Responsibilities The student agrees to study independently as specified by the instructor. In general, this means that BEFORE each knowledge development session, the student will:

• Watch the appropriate assigned portion of the course video.
• Read the appropriate assigned section of the course manual, and complete the exercise questions within the section
• Complete the appropriate Knowledge Review to be handed in at the start of each class.  Failure to do so will exclude the student from taking part in the rest of the programme.
• Attend on time all knowledge development sessions, confined water sessions and open water dives as agreed by the group.

In addition, the student agrees to:

• Follow all course procedures as set forth by the instructor.
• Ask questions about anything not understood.

if the student fails to arrive on time or is unprepared for any session, it may exclude the student from the course/s and arrangements will be made to attend another course at a later date. The student will be responsible for any additional costs and/or inconveniences this causes. In scheduling and determining additional costs, the Wrecks & Reefs staff agree to give every reasonable consideration to unforeseen events, such as family emergencies, that lead to this situation.

Instructor \ Staff Responsibilities

The course instructor and staff agree to:

• Be ready to start the class as scheduled.
• Provide a positive learning environment in which to master the course objectives.
• Answer the student's questions to the best of their ability.
• Assist the student through learning challenges.

If the student completes all course work as assigned, arrives for sessions promptly and otherwise follows directions for learning given by the instructor, the Ocean Turtle Diving Instructional team accepts responsibility for learning challenges. Course objectives must be met before the student is certified.

Faulty Products

Ocean Turtle Diving Limited  is committed to providing the highest quality products and service. However, on rare occasions products may be found to be faulty or defective. If any product is found to be faulty or have defects upon delivery, You will be entitled to a free of charge replacement or full refund (including postage fees incurred) within 30 days of receiving product. If a product is returned to us, and following the testing process, the product is found to be in good working order without defect or fault, we will return the product to you. All returns must first be authorized by either telephone or e-mail, after which you will be given a returns number which must be quoted with all returned goods. Any goods returned for either exchange or refund can only be dealt with after a authorization number has been issued.

Returning Unsuitable or Incorrectly Sized Goods

If a product you purchase from us turns out to be unsuitable or the incorrect size for you, we will provide a free of charge replacement or full refund, provided they are returned in a new & unused resalable condition within 7 working days of the date of receiving your order. When returning goods to us, the customer will incur any postage fees. If we arrange to collect the goods for you, the cost of our postage to do so will be deducted from the refund. Please note that we do not refund postage for unsuitable or incorrectly sized goods.

After 7 working days a 25% restocking fee will be deducted from the refund along with return postage costs.

General Returns / Faulty Product Information

We always aim to please, so if you are not entirely satisfied with your purchase- just give us a call 01256 819595, and we will do our utmost to help.

Your statutory rights remain unaffected.

For all Returns / Customer Support contact us on 01256 819595 , or email us here

Cancelling My Order

You may cancel your order within 7 working days to receive a full refund. To cancel all, or part of your order, You must first contact us by either telephone or e-mail, after which you will be given a returns number which must be quoted with all returned goods. A full refund will be provided within 7 working days of cancellation.

After 7 working days a 25% restocking fee will be deducted from the refund along with return postage costs.